Last updated: July 15, 2026
FileCollect ("we", "us", "our") operates the website www.filecollect.io and the FileCollect application. This policy explains how we collect, use, and protect personal data when you use our service.
Account data (professionals): When you sign in with Google, we receive your name, email address, profile picture, and a Google Drive access token. We also store your Stripe customer ID if you subscribe to a paid plan.
Client data: When a professional creates a document request, they provide the client's name and email address. We store this data to send upload invitations and reminders on the professional's behalf.
Uploaded files: Files uploaded by clients are temporarily stored on our server while they are delivered to the professional's Google Drive. After successful delivery, the temporary copy is deleted immediately. If a file cannot be delivered (for example, the professional's Drive is full or a plan limit is reached), the temporary copy is kept for a maximum of 14 days and then permanently deleted. We do not read, analyse, index, or share the contents of uploaded files.
Usage data: We collect basic usage logs (page views, feature usage, error reports) to improve the service. We do not use third-party tracking cookies.
We process data based on:
We do not sell personal data to third parties. A full subprocessor list is included in our Data Processing Agreement.
FileCollect's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically: we only request the drive.file scope, which limits our access to files and folders that FileCollect itself creates in your Google Drive. We never read, modify, or delete any other content in your Drive, and we do not use Google user data for advertising or transfer it to third parties except as necessary to provide the service.
Under the GDPR, you have the right to:
To exercise these rights, contact us at privacy@filecollect.io.
We use a single session cookie (fc_session) to keep you logged in. This is a strictly necessary cookie and does not require consent. We do not use advertising or analytics cookies.
See our Security page for details on how we protect data in transit and at rest.
FileCollect is not directed at children under 16. We do not knowingly collect personal data from children.
We may update this policy from time to time. Material changes will be notified via email. The "Last updated" date at the top reflects the most recent revision.
For questions about this policy, contact us at privacy@filecollect.io.